Unless you cancel your order within 24 hours after full payment has been made, acceptance of your order and completion of the contract between you and Goldhives.com will be completed when the goods have been dispatched.
To cancel your contract you must notify us of your decision by email here using the subject heading ‘Cancellation’ and supplying your order number and address. Any returns after the 24 hours stated above will be at the discretion of Goldhives.com.
DEFECTIVE AND DAMAGED ITEMS
All parcels must immediately be opened in the presence of the Courier upon receipt of the goods, to verify that the Goods are contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.
If you should receive an item that is defective, damaged or not what you ordered, please contact us here within 5 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.
REFUNDS AND EXCHANGES
In the unlikely event that you are unhappy with your order please don’t hesitate to contact us here.
Each piece on Goldhives.com is made to be sold and according to gold price and it’s daily changing we cannot offer a refund on a piece unless it is found to be faulty or damaged. In certain circumstances we may be able to offer an exchange for another piece.
Upon receipt of items, the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 5 working days starting from your request date . Your credit card company may take 4-7 working days to credit your account.
Product samples lent to you by Goldhives.com Jewellery for promotional material, editorial use, photography or any other reason will be charged for in full if not returned in perfect condition. Unless otherwise agreed in writing by us, samples must be returned to us within 24 hours maximum from the day of receiving it.
The entire content of this website, including all jewellery designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name Goldhives Online Jewelry Hub or Goldhives.com is the sole property of Goldhives.com online jewelry store. You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others within your organisation to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.
CHANGES TO TERMS & CONDITIONS
You can review the most current version of the Terms & Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
These terms and conditions set out the entire agreement between you and Goldhives.com in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.
If you have any questions about these Terms & Conditions, please contact us at: [email protected]